Refund policy

Returns & Refunds

Need to return a Tavia order? Email support@tavialab.com within 30 days of delivery, including your order number and the items you wish to return.

Return eligibility

Products must be unused, clean, and complete with their original tags and packaging. Try footwear indoors on a clean surface. Please include proof of purchase.

Sending your return

Wait for approval and return instructions before shipping. Our team will provide the return address and shipping deadline.

Customers pay return postage for changes of mind or sizing preferences. For confirmed defects, damage on arrival, or incorrect items, Tavia covers reasonable return shipping costs.

Damaged or incorrect items

Contact support@tavialab.com promptly with your order number and photos so we can arrange a solution.

Exchanges

Contact us about availability and return instructions before ordering a replacement.

Refunds

After inspecting your return, we will email our decision. Approved refunds go to your original payment method within 10 business days; your payment provider may need additional processing time.

This policy does not limit your statutory consumer rights.